Frequently Asked Questions

Everything international buyers usually ask before placing an order — answered clearly.

What is your minimum order quantity (MOQ)?
Our standard MOQ is 1 unit for standard models. For OEM/ODM customized machines, MOQ is typically 2–5 units depending on the customization scope.
What is your standard delivery lead time?
Absolutely. Many of our customers start with a single machine to evaluate quality and support. We’re happy to arrange a video factory tour before you commit.
How do I get a quotation?
Send us your requirements via our contact form, WhatsApp, or email. Include the model, quantity, control system preference, and any customization. You’ll receive a detailed quote within 24 hours.

Can you customize machines for our specific parts?
Yes. Our engineering team will review your drawings and recommend spindle options, axis travel, turret configuration, and control systems to match your parts and production needs.
Do you offer OEM branding?
Yes, we offer OEM branding including custom paint color, logo placement, nameplate, and packaging. Your brand, our engineering.
Can you match an existing machine we already use?
Frequently yes. Send us the specs or photos of your current machine and we’ll configure a compatible model, including tooling and controls.

What is your standard delivery lead time?
Standard models ship in 15–30 days. Customized machines take 30–45 days. The exact lead time is confirmed in your quotation.
What are your shipping terms?
We deliver FOB Ningbo/Shanghai as standard. We can also arrange CIF, CFR, or door-to-door logistics. All machines ship with seaworthy packing and full documentation.
Do you provide installation and training?
Yes. We can arrange our engineers to visit your site for installation and operator training, or provide remote video guidance at no extra cost.

What warranty do you offer?
12-month warranty on all machines covering parts and workmanship. We supply spare parts for the lifetime of the machine.
What if a machine breaks down?
Our export after-sales team provides free remote diagnostics within 24 hours. If a part is needed, we dispatch it immediately. On-site service can be arranged.
How fast can you supply spare parts?
Common spare parts ship within 3–5 days from our warehouse. We keep critical components (spindles, control boards, ball screws) in stock for popular models.

What payment methods do you accept?
We accept T/T (30% deposit, 70% before shipment) and L/C at sight for larger orders. We can discuss terms based on order size and history.
Is a deposit required?
Yes, a 30% deposit is standard to begin production. The balance is paid before shipment, after you receive photos and video of your finished machine.

Still Have Questions?

Our export team is happy to help — in English, and with honest answers. No question is too basic.